Jon on September 12th, 2023:

Staff ready and willing to assist with fuel, pump out and tie up. The marina was clean and well equipped.

Anonymous on September 6th, 2023:

We enjoyed our stay.

Anonymous on August 14th, 2023:

Docking crew was very helpful

Greg on August 7th, 2023:

We used the VHF to get our slip assignment, no reply. We called, was told he needed to call back. Called back about 10 mins later (we are idling in the harbor), gave us a slip #, we asked where it was, he said I don't know. We called back, got the right correct slip # but we had to figure out where it was on our own. He said he'd meet us at the dock. He never showed up, in fact we never saw the dock master the entire time we were there. We called to get the gate #, he said "I think it's " but he was not sure. We went to the marina office, used the door code they list in the email, it did not work. We knocked, nobody ever answered.

A Note from the Marina:

We would like to thank this guest for staying with our marina and for providing feedback on their experience. We pride ourselves on providing exceptional customer service to all of our guests and clients and apologize for this guest's experience. We have connected with this guest directly on their feedback and we hope to welcome them back in the future for a remarkable experience that all boaters deserve.

Mark on August 7th, 2023:

Anonymous on August 2nd, 2023:

My stay was excellent from the moment I pulled into the marina to the time I purchased the 2 bags of ice when leaving.

Donald on July 30th, 2023:

We love how professional the staff was in greeting us when we arrived, helping us tie up. And always checking to see if we needed anything during our stay.

Gary on July 18th, 2023:

We were surprised by a summer storm and booked our stay. We were able to get a slip and stay over night. The staff there are always helpful and attentive!

Genia on July 9th, 2023:

The best ever

Douglas on July 9th, 2023:

Very nice visit, staff was very helpful

Anonymous on July 7th, 2023:

The NH staff were easy to get a hold of by email or phone and the slip itself was very comfortable. Where I think NH is lacking is in terms of the bath house/shower facilities. It's outside the gated area and next to a Chipotle and shops on the other side of the pedestrian walkway. Once you are there it's fine in terms of cleanliness, but it's too far and too close to shops and things to be a convenient option for boaters.

Matthew on July 6th, 2023:

Kelly on July 5th, 2023:

Ronald on July 5th, 2023:

I wasn’t able to reach anyone on the radio coming in, but the gentleman stopped me and helped us. Very kind. I didn’t appreciate the loud guy coming in very fast, then blaring music at 1:30am, before he took off. Other than that, the marina is magical!

Stacie on June 24th, 2023:

Bath houses very clean. Slips were nice. Diesel pumps and pump out broken, along with WiFi.

A Note from the Marina:

Thank you for sharing your feedback about your recent experience at our marina, and for your complements on our facilities. Regarding the issues you mentioned, we want to assure you that we are actively working on resolving these matters. The diesel pump is currently undergoing repairs, and we have recently completed the repair of the holding tank pump, which was resolved just yesterday, June 26. Furthermore, we are pleased to inform you that we have made significant infrastructure upgrades, including the installation of fiber optic for improved internet connectivity. Unfortunately, this installation process meant that there was a temporary disruption in our Wi-Fi service. We appreciate your patience and understanding as we strive to enhance our marina facilities to meet the expectations of our valued boaters. We are committed to providing a remarkable experience and are continuously working to address any issues that arise. We hope you will consider visiting us again in the future to experience the improvements we have made.

Ken on June 24th, 2023:

Let me start by saying that the dock crew were very nice and accommodating. There was no wifi available, the diesel pump and holding tank pumps were not operational. The overall facility was not a top tier marina, maybe second or third tier.

A Note from the Marina:

Thank you for sharing your feedback about your recent experience at our marina, and we will be sure to pass your compliments to our staff. Regarding the issues you mentioned, we want to assure you that we are actively working on resolving these matters. The diesel pump is currently undergoing repairs, and we have recently completed the repair of the holding tank pump, which was resolved just yesterday, June 26. Furthermore, we are pleased to inform you that we have made significant infrastructure upgrades, including the installation of fiber optic for improved internet connectivity. Unfortunately, this installation process meant that there was a temporary disruption in our Wi-Fi service. We appreciate your patience and understanding as we strive to enhance our marina facilities to meet the expectations of our valued boaters. We are committed to providing a remarkable experience and are continuously working to address any issues that arise. We hope you will consider visiting us again in the future to experience the improvements we have made.

Anonymous on June 23rd, 2023:

Staff was courteous/ very helpful. However facilities were overpriced for what was available. Internet down. Pumpout broken. Diesel pump broken. Dryers though free, were not working. With recent change in management hoping that they will get the marina back on track to be a destination marina

A Note from the Marina:

Thank you for sharing your feedback about your recent experience at our marina, we will be sure to pass along your compliments to our staff. Regarding the issues you mentioned, we want to assure you that we are actively working on resolving these matters. The diesel pump is currently undergoing repairs, and we have recently completed the repair of the holding tank pump, which was resolved just yesterday, June 26. Furthermore, we are pleased to inform you that we have made significant infrastructure upgrades, including the installation of fiber optic for improved internet connectivity. Unfortunately, this installation process meant that there was a temporary disruption in our Wi-Fi service. We appreciate your patience and understanding as we strive to enhance our marina facilities to meet the expectations of our valued boaters. We are committed to providing a remarkable experience and are continuously working to address any issues that arise. We hope you will consider visiting us again in the future to experience the improvements we have made.

Gregory on June 23rd, 2023:

Next to the Wharf at Pendry, National Harbor Marina is the best. Docking instructions were clear and there's plenty of space and state-of-the art floating docks with security code entrance. Although a short walk to the Marina Facility, it's very comfortable with clean bathrooms, showers and laundry machines.

Nathan on June 9th, 2023:

Excellent stay. Very helpful staff.

Anonymous on June 5th, 2023:

Great experience! Professional help, nice neighbors, lots to do!

John Mark on May 29th, 2023:

One of my favorite repeat marinas, excellent and well maintained facilities, helpful staff meet us at the slip to help dock and provide information needed, so much to do there, and short ride to MGM and Top Golf.

Darius on May 9th, 2023:

Anonymous on May 8th, 2023:

My family’s first stay at National Harbor Marina was disappointing. The early check-out time of 12 noon didn’t meet our expectations. We weren’t greeted by marina staff upon arrival, and the lack of a welcome bag was a letdown. The wooden docks were in poor condition, marked with X’s for replacement, posing a hazard. Unstable sections of the docks were a tripping risk and should be clearly marked in orange. A nearby boat frequently moved due to strong winds, and our concerns were dismissed by the marina staff. The on-site restaurants were unfriendly and didn’t accommodate children, with no weekend reservations available. Power outages affected one restaurant, which lacked changing tables and staff were unhelpful. National Harbor should provide more information, like restaurant lists and Ferris wheel hours. For the price we paid, the poor customer service was disappointing. I hope my feedback reaches National Harbor for improvement, as I’d like to return in the future once these issues are resolved.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

Kimberly on May 8th, 2023:

All was well minus the Wifi this time. Besides that, my stay was wonderful as usual. Thanks.

Harold on May 8th, 2023:

Competing RAP music from 10 pm till after 2 am Friday that made my boat vibrate. They publish quiet hours but no rules are enforced. Replay on SAT night but Oasis District manager got it toned down. Gates wide open. Did not feel safe for my guests. Lyrics of songs were racist and dehumanizing. X-rated with my kids next door. Won’t be back until I start hearing better reviews.

A Note from the Marina:

We would like to thank this guest for staying with our marina and for providing feedback on their experience. We pride ourselves on providing exceptional customer service to all of our guests and clients, and apologize for this guest's experience. We have connected with this guest directly on their feedback and we hope to welcome them back in the future for a remarkable experience that all boaters deserve.

John Mark on November 27th, 2022:

I frequent this marina because there is so much to do there. I noticed that there was a lot of trash and debris collecting around the boats, it would make it much more pleasant if an effort were made periodically to get that cleaned up.

Matthew Mettler on September 30th, 2022:

rachael on September 27th, 2022:

Carla on September 26th, 2022:

Very nice experience. Will do it again

Anonymous on September 12th, 2022:

Conditions were good and dock hand was helpful. Slip cost is overpriced however.

Peter on September 6th, 2022:

I got married at the Westin in the National Harbor on Labor Day weekend. We took the boat in and got to drive the family around on both Friday / Saturday. Marina office was nice and clean, the slip was massive, and Kenny and Harrison were awesome to work with! Will be back to rent a slip in the future

Kevin on September 6th, 2022:

Great place to stay. The manager and staff are very accommodating and helpful. I look forward to staying here again in the near future.

John Mark on September 3rd, 2022:

Fred on August 14th, 2022:

Frederick on August 14th, 2022:

Nice if have the following: Bathroom facilities for marina club boaters (behind the gate); Guest wifi w/ password info upon docking; Partner with some restaurants for food delivery to boat.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment. The marina acknowledged receipt of the review and confirmed that the WiFi details provided to all boaters in the pre-arrival sent ahead of the stay are accurate.

Bree Ann on August 1st, 2022:

Matthew on July 24th, 2022:

Jon on July 21st, 2022:

Leonard on July 6th, 2022:

The staff and facilities were excellent.

Brian on July 6th, 2022:

Very helpful. Enjoyed our stay and location. Will definitely stay here again.

Anonymous on July 6th, 2022:

I was assigned a slip the evening before when I arrived I was put in a different slip that belongs to a annual slip holder that showed up expecting to dock, we had a small exchange in words but work it out by double parking in the slip and slip 70 which I was assigned to went empty all day and night.

A Note from the Marina:

We'd like to thank this boater for staying with National Harbor Marina and for taking time to provide feedback. The originally assigned slip was a 50' slip and the vessel was double tied with another 20' vessel, allowing us to maximize available space over the holiday weekend. The annual slipholder in slip 70 did not return that night as expected, which is why that slip went empty. We hope to welcome this boater back for another visit in the future so we can provide a remarkable experience that all boaters deserve.

Paul on July 5th, 2022:

Thomas on July 5th, 2022:

Great marina with a very helpful staff.

Tricia on July 5th, 2022:

Kenneth at National Harbor went out of his way to help make our stay easy and memorable. He answered all my question with kindness and I asked a lot. He walked around asking if boaters needed ice, which we did. He went out of his way to help gas us up and allow us time to use the boat house before heading out again. Very professional and helpful!!!! Thanks for all you did!

Anonymous on July 5th, 2022:

4th of July weekend BUT the boat behind us played loud music until 3:00 AM and there was no Marine Security to shut it down at a reasonable hour on a Monday night.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment. The marina acknowledged receipt of the review, but did not provide a reply to post.

Matthew on July 5th, 2022:

Tiffany on July 5th, 2022:

Had a great visit for the 4th. Busy marina during the holiday, but the marina was prepared and fabulous at handling it! Definitely plan to stay here again!

Kari on July 5th, 2022:

We had a great experience. The staff was awesome!

Ronald on July 5th, 2022:

I absolutely loved staying here. At arrival, I was greeted at my dock and they helped me bring my vessel in and tie up to the dock. The professionalism made this experience amazing. The bath house was extremely nice! It felt like I was at home. Last but not least I felt secure. The gates definitely let you know they’re closed. But at night, after a certain hour, security was everywhere and the crowded area that was National Harbor turned into a ghost town. This marina has definitely earned more of my business in the future!

Matthew on July 5th, 2022:

Friendly and helpful team @ National Harbor Marina. Special thanks to Kenny for the hospitality and assistance. Highly recommend visiting and staying at this location.

Wendy on June 27th, 2022:

Thanks to National Harbor for a great stay. Thanks especially to Harrison for all his extra effort to help us. One thing to be aware of is that the end of the channel is shallow (7' when I arrived). Also, there is a boat club here and they include all the usual beginner boater hazards.

Anonymous on June 27th, 2022:

.

Michael on June 20th, 2022:

Clifton on June 19th, 2022:

David on June 14th, 2022:

This is a great place to stay. The staff is friendly and takes care of your requests. The captain's lounge and wash facilities are secure and clean. Kudos to Harrison for his assistance against the winds and Kenny for taking time just to chat.

Michael on May 29th, 2022:

What a great place! We were greeted by two people who even had a welcome goodie bag for us with lots of local info as well as a few fun items. A little pricey at $3.00 a foot but beyond worth it, as laundry is free an the staff is very attentive and stopped by every morning to check with us and see if there was anything they could do. The harbor is a few steps from the local waterfront area with a lot of wonderful restaurant choices (I recommend pizza at Fiorellas and an excellent smoked Old Fashion). There is plenty of room in the fairways to make docking easy and the slips are nice and wide, even for our 16 foot beam. There is even a tour boat (City Experiences) that will take you to Mount Vernon. I would have to say, the best marina we have stayed at so far on the Loop adventure.

Francis on May 27th, 2022:

uncoordinated screwed up mess. Won't be back. Much better marinas to spend my money.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment. The marina acknowledged receipt of the review, but did not provide a reply to post.

Theresa on May 9th, 2022:

Kenny Repka could not have been more helpful! How nice to land in a marina with a friendly, personable host, it is a bit out of the ordinary, really! Kudos!

Joseph on May 6th, 2022:

Whole experience was easy. Had my slip number, docked the boat - enjoyed the National Harbor - and left Thursday as planned. Thank you for the hospitality.

Joe on March 20th, 2022:

Tanya on December 1st, 2021:

John Mark on October 25th, 2021:

Steven on October 25th, 2021:

Cliff on October 25th, 2021:

Always a great stay, Kenny and his dock hands are true professionals.

Anonymous on October 21st, 2021:

The best

Anonymous on October 19th, 2021:

Great facilities and people are very helpful

Anonymous on October 4th, 2021:

The locked gate does not work and needs to be repaired

Anonymous on October 4th, 2021:

Please fix the gate lock - this is a security risk. The marina boat hands were very good and professional. I thank them.

Anonymous on October 2nd, 2021:

The crew at NH was helpful and always there ready to answer any questions. Great place to stop over and enjoy either the beginning of or the end of our DC stay.

Anonymous on September 29th, 2021:

Docking crew was excellent!

Don on September 27th, 2021:

Steve on September 27th, 2021:

Awsome Marina and the management was off the charts!!!. Will be coming back

Kenneth on September 26th, 2021:

Good spot

Adil on September 20th, 2021:

Stay was excellent as usual. Marina was very clean and staff was friendly. I received my slip number and passwords in advance in an email. Which also had instructions on where the slip was. The slips are clearly marked as well.

Anonymous on September 11th, 2021:

Easy and convenient! Greeted by an employee with a welcome bag. Tied up the boat and stayed the night in the National Harbor. Next day we used the gate code and left.

Anonymous on September 6th, 2021:

Smooth parking at national harbor marina ! Love their goody bag, staff was very helpful. Only one thing: bathroom in their office hard to locate, otherwise will come back again!

Jeff on September 6th, 2021:

James on September 5th, 2021:

Anonymous on August 16th, 2021:

Marina in the heart of the National Harbor district. Plenty of restaurants and shopping nearby. Easy in and out of the capital.

Barb on August 15th, 2021:

Bashon on August 4th, 2021:

Gary on July 7th, 2021:

We had a great time and that team at the Marina is Great… I really like the way they handle there customers… A+ team keep up the good work…👍🏿

Anonymous on July 6th, 2021:

The folks at Marina were awesome

Jeff on July 5th, 2021:

Omar on July 1st, 2021:

Kenny does a great job going above and beyond Matt is awesome too.

Donald on June 28th, 2021:

I'm not going to lie, when I first booked the slip I felt $130 for one night was a little steep however now that I stayed there I see why. Absolutely fantastic spot and Kenny, one of the employees is top notch. He spent a lot of time with us pointing out the attractions and future events... He also stopped by and checked on us a couple times making sure we didn't need anything.. The bottom line is if you are looking for a top notch marina to spend a couple nights this is your spot... You won't find a better place!

Anonymous on June 21st, 2021:

Amazing stay. Grace and the marina staff were very helpful in getting us into the slip and tied up. The location is terrific and there is so much to do! Great place, amazing and friendly marina staff.

Deborah on June 20th, 2021:

WiFi is weak at best, not usable.

A Note from the Marina:

Thank you for your review and for staying with National Harbor Marina. We apologize that the connectivity for your stay was not ideal. Our marina team hopes to upgrade our WiFi capabilities on the docks in the future. We hope to welcome you back to our marina again this season!

Tom on June 16th, 2021:

Anonymous on June 6th, 2021:

.

Dave on June 6th, 2021:

The “secure gated marina” doesn’t exist. The large metal door entrance was nothing more than a shut door with what appeared to have the lock punched out of the handle. We came back to our slip with the door wide open. Even after shutting you just simply turn the handle and it’s open. This is somewhat of a big deal considering the hundreds of people walking up and down that dock every night. The dock was not in good shape, with large sections of rub rail missing and some electrical equipment just laying on the end still attached, bolts up.Next out of all the calls on the phone (6) just 2 were answered. Want to just call them on the radio? Nope did that twice with no response as well.At a $150+ a night marina we just assumed we wouldn’t see these kind of issues.

A Note from the Marina:

We were sorry to read that these boaters were unhappy with their experience on site. We take security very seriously at the marina, and have already fixed the broken gate mentioned in this review. Additionally, repairs have been made for the rub rail and other equipment. We certainly apologize that we fell short of expectations on this stay, and hope to welcome this boater back on a future visit. We appreciate the review and the opportunity to improve our service.

Jeffrey on June 1st, 2021:

The staff at National Harbor we good. No complaints. The layout of the marina is not good. The restrooms, showers and marina office are not near the docks. They are on the other side of a row of restaurants. If you have a dog be prepared to walk a long long way before you see grass. We stayed 4 days to be with family in the area. On Memorial Day Evening at 6 pm 3 chartered party boats (Sea Ray 420s) with 8 to 10 partiers came down from DC. They blasted rap /club music until 10 pm then departed back to DC. I do not think that the Marina should knowingly rent slips to party boats.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

Captain on June 1st, 2021:

Disappointed in the facilities for the price paid. National Harbor Marina had great docks and an excellent dockmaster and dockhands. The distance to the showers and marina office are far away from the docks. The marina is not dog friendly as you have to walk several blocks once you get off the docks to find grass. It is located in the heart of the tourism section, but overpriced in my opinion for that convenience.

Shawn on June 1st, 2021:

Omar on May 27th, 2021:

Staff was great. Matt took good care of us.

karen on May 24th, 2021:

Matt, Kenny and team were excellent!

Craig on May 24th, 2021:

Staff and facility were excellent! Great stay!

George on May 24th, 2021:

Kenny and the staff are always the best

ALAN on May 24th, 2021:

Anonymous on May 23rd, 2021:

Kenny and Matt took great care of me as always.

Matt on May 21st, 2021:

Always excellent service!

Anonymous on May 18th, 2021:

Excellent service and clean and modern facilities. WiFi service and internet access was spotty.

Anonymous on May 17th, 2021:

It was a great experiance. Super helpful and nice people there. The only thing that was lacking was poor WiFi. But not a huge deal to us, more so the kids.

Anonymous on April 5th, 2021:

Great location and a great marina. Arrival was easy and the dockmaster was helpful. I came in after they had departed for the day (pro tip: contact the marina during their operating hours). But, we were meeting some friends who had arrived earlier in the day that talked to the dock master and had already arranged for a slip next to theirs. Docking was easy and the electric and water hook ups worked well. The National Harbor area is great and looks awesome at night with the Ferris wheel lit up. There are lots of food options. If you want to eat at a restaurant, make sure to get your reservations in advance. The Maryland COVID restrictions are still pretty tight and they hit capacity quickly. There are a number of more casual options that don’t require restaurants and Uber Eats can deliver to the pier. We did not make use of the lounge or restroom facilities while we were there. The bathrooms did not look to be very close, but I also did not try to find them.

Anonymous on November 15th, 2020:

The staff were great. It would be even better if you provided a winter rate. Would have stayed another night. Also can’t believe you charged for a pump out after a stay. Would have rather Ivan the attendant 10 for help than pay 5 for a pump out.

William on October 26th, 2020:

Harold on October 26th, 2020:

Chris on October 10th, 2020:

Harbor Master was not there when I arrived despite saying he would be. They should ask what power you are running so they assign you the right slip. I had redock after arriving because of the oversight.

John Mark on October 5th, 2020:

Kimberly on October 4th, 2020:

Great service and accommodating staff. Thank you.

Christina on October 3rd, 2020:

Our favorite marina for a quick escape for an overnight!

Anonymous on September 28th, 2020:

Could benefit from a seawall - slips exposed to wakes from passing vessels. Staff does not monitor the radio. Marina office off site so staff can’t see boats coming and going. Bath house very nice and roomy but off site. Lots of debris, including large logs, trapped in outer slips. Staff should spray bird poop off outer slips every once in awhile. Staff at fuel pumps and pump out friendly and helpful. Floating piers in very good shape. Lots of good restaurants and shopping adjacent to marina. Numerous police officers and associated cars, with their lights on continuously, hanging around one central spot. Nice walking/biking trails in area.

Kimberly on September 9th, 2020:

Kenny and Matt were very accommodating. As usual, my first mate and I had a great time. Thank you!

Anonymous on September 8th, 2020:

Great

HOWARD on September 6th, 2020:

John on September 6th, 2020:

Matt and Kenny were great.

Jack on September 6th, 2020:

Very friendly marina people and a “Well Done” to Kenny and his staff.

Anonymous on September 5th, 2020:

Our home away from home. We love coming to this marina and it’s our go to whenever we want a quick weekend away. Staff is fantastic, facilities are clean, and so much to do...love it!

Anonymous on August 23rd, 2020:

Great marina

Alex on August 23rd, 2020:

Great experience!

James on August 10th, 2020:

Nice and friendly.

Mark on July 26th, 2020:

Staff couldn’t have been more accommodating, facilities first rate

Jim on July 22nd, 2020:

The staff was excellent, and very helpful . A lot of restaurants and shops were close to the marina. Docks and slips are in great shape. We will come back. Thanks Jim Steinle

Frank on July 15th, 2020:

Daniel on July 9th, 2020:

You feel like you are staying at the Ritz Carlton because of the staff it’s incredible!!

Andrew on July 7th, 2020:

New docks, friendly staff, decent price on fuel. Dock hands are friendly and helpful. No complaints. Lots of great restaurants.

Anonymous on July 7th, 2020:

Our marina away from home, always a fabulous stay, the entire team there is great and it's our favorite local marina to overnight at.

Michael on July 6th, 2020:

Anonymous on July 6th, 2020:

Although there were crowds during the day, the stay was quiet at night as security clears the area. Made for a quiet night. Long-term slip holders were very polite and helpful.

Victor on July 6th, 2020:

Eric on July 5th, 2020:

William on July 5th, 2020:

The staff were very helpful and friendly. We had a great time.

james on June 29th, 2020:

Daniel on June 21st, 2020:

Staff was awesome, facilities were very clean , and you can’t beat the location. National Harbor has a ton of restaurants and a great market. Highly recommend this marina - we had our two small kids and it was great for them also!

Lamar on June 15th, 2020:

Eric on June 4th, 2020:

Things very different now but still National Harbor is the place to go.

John Mark on May 26th, 2020:

I did not make it to National Harbor due to engine problems and unfortunately was within the Snag A Slip 48 hour non-refundable window. The dockmasters at the Harbor were extremely courteous and professional as always, following up upon receiving the Snag A Slip notice with emails and phone calls.

A Note from the Marina:

The cancellation policy referred to in the customer's review is the policy of National Harbor Marina and is enforced by Snag-A-Slip. Our cancellation policy can be viewed in the Policies section of our Snag-A-Slip profile. We regret the customer's misconception on our cancellation policy and have reached out to him regarding his comments. We look forward to welcoming this vessel back to our marina soon so that we can deliver the great experience that all boaters deserve.

Jake on March 5th, 2020:

The staff here are the most amazing, helpful, and friendly people. The facilities are also very nice and clean. Thank you Kenny, John, and everyone else for all your help. I will definitely come back.

Steve on November 4th, 2019:

Knowledgeable dock hands and great floating docks make it easy in /out. The staff/facilities and all there is to do in town make this one of our favorite stops on the Potomac River.

Harold on November 3rd, 2019:

Wayne on November 3rd, 2019:

David on October 20th, 2019:

Anonymous on September 20th, 2019:

Help with docking and a great place to stay a few days.

Anonymous on September 20th, 2019:

All staff were very concerned with our happiness and security of our boat. Great, secure facility.