Frequently Asked Questions

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About Snag-A-Slip

Snag-A-Slip is a new way for booking boat slips or moorings. You can now reserve slips online - or with our brand-new mobile app – just like you would with hotel rooms, airfare and restaurants. We encourage you, our customer, to use Snag-A-Slip to explore awesome destinations, find great marinas, and then book boat slips quickly and easily so that you can boat with confidence.

Snag-A-Slip is currently available from Canada to the Caribbean, and we are expanding across the US and internationally! You can boat with us from the Great Lakes all the way down the ICW to Florida and beyond. Stay tuned and check out our Regions for our new marina additions – we are expanding daily.

We would love to hear about your experience! Please Contact Us using the form on our contact page – we are looking forward to hearing from you.

We would love to add your favorite marinas to our website and app! Please Contact Us with the marina name and location – and we will strive to make it happen!

Yes! We are adding new marina partners every day. If you have a specific marina you would like to see on our site, please Contact Us with the marina name and location – and we will strive to make it happen!



Booking Process

Nope, nada, zilch. We have never charged a booking fee to boaters booking slips or moorings with us. Pretty cool, right?

Type in a marina, state, or town of interest in our search bar and press Go! To narrow your results and check availability, add in your travel dates, boat length, beam and draft, and power requirements. Our system will match your search criteria with availability in the region.

If you just want to browse, that’s cool too! You can explore where we have slips by using our Interactive Map, or by browsing our Regions tab at the top of this page! Once you find a marina you like, click Learn More to check your availability. From there you will be prompted to add in your dates and boat requirements to check availability and snag your slip.

You can reserve slips as far in advance as you would like. So, whether you are planning your entire summer or just the upcoming weekend, we can help.

We do recommend that you reserve your slip during normal business hours. If you book after 5PM for a same-day stay, we will do our best to contact the marina regarding your reservation, so that you have important arrival information (bathroom codes, key cards, etc.). Since online booking is new to the boating industry, we do follow up on every reservation as soon as possible, and no later than 24 hours from the time of reservation.

Please Contact Us using our contact form with your details we will be happy to look into this for you.

Our marinas charge by the length of your boat, and many have a minimum price per night. Rates can fluctuate based on the day of the week, holidays, and special events. Your total price will also include any additional taxes or fees, and we will itemize these for you before you complete your checkout process. Should you have any questions about your charges, don’t hesitate to Drop Us a Line.

Some of our marinas charge a resort fee on top of their slip or mooring fee. This could include amenities such as free WiFi, activities programs, concierge services, and towel/beach chairs/etc. Resort fees are charged per night, and you can see this itemized before you complete your checkout process.

Absolutely! We would be more than happy to help you! We can even plan a multi-destination cruise for you and your group. Just Contact Us with your information and details about your cruising group, and our dedicated concierge team will make it happen!



Reservation Policies

Unless otherwise specified on the marina detail pages or within your confirmation email, Check-In is at 2PM on the first date of booking and Check-Out is at noon on the last date of the booking. If you will be arriving or departing outside of these times, please Contact Us to let us know.

We currently do not support reservation modification via our website or app. Please Contact Us with your booking information and new travel dates, and we will be happy to look into this for you.

Eligible cancellations and refunds are easy! We mirror the marina’s cancellation policy. If you can cancel or modify your reservation based on the marina's cancellation policy, we will gladly assist.

To request a cancellation for your reservation, simply navigate to the My Trips tab of your Account, find the trip you would like to cancel, scroll to the bottom of your confirmation and select the grey Cancellation button. A member of our team will reach out to you regarding your request.

If you Checked Out as a Guest, please Contact Us with your name, email, and confirmation number and we will be happy to look into this for you.

In the event that you are eligible for a refund, depending on the cancellation policy of the specific marina that you booked with, we will strive to process your refund immediately, and definitely within 48 hours of notification of cancellation. Refunds may take 5-7 days to reflect in your account, depending on your banking institution.



Price Match Guarantee

If you have already booked with Snag-A-Slip, a claim can be made if the price you are quoted directly from the marina [inclusive of all taxes, fees, and surcharges] is lower than what you paid on snagaslip.com. If you haven’t yet booked with Snag-A-Slip, but are quoted a lower price directly from the marina, just get in touch with us and we will match it!

Please Contact Us with your name, email, phone number, and itinerary and let us know that you found a lower price directly from the marina. We will contact the marina, and, if we can verify that you have been offered the lower price, we will either match it or refund you the difference.

If you have already booked a trip with Snag-A-Slip before you find the lower price, we will refund the difference. Upon notification of your qualification for a refund, we will aim to refund you the monetary difference between the marina's direct offer and the Snag-A-Slip price within 72 hours. Your refund will be credited to the same method you used for your Snag-A-Slip booking.

If you have not already booked a trip with Snag-A-Slip, but would like to, we will match the marina’s direct offer. Upon notification of your qualification for a price match, we will contact you directly to help you complete your booking with Snag-A-Slip.

If you cancel [partial or whole] a booking on which we have already made a refund, we will refund you the original amount you paid for the ticket, minus the Price Match Guarantee refund and any applicable cancellation fees. All refunds will be governed by any terms and conditions applicable in your destination country during your Snag-A-Slip booking.



Mobile Apps

Yes! We have an app for both Apple and Android phones. Just search for Snag-A-Slip in your app store and download it today to get boating! Additionally, our website is mobile friendly, so you are able to search and book on your phone and tablets without the app.

No! Our apps are completely free to download and install.

Our apps are supported on the following platforms:

  • iOS 7.1+ (iPhone, iPod touch, and/or iPad)
  • Android 4.4.2+

Our Mobile Website supports the following browsers:

  • Google Chrome
  • Safari
  • Firefox
  • Microsoft Edge
  • Internet Explorer 11

Our Mobile Apps are native apps that can be downloaded and installed on your compatible mobile device. Our Mobile Website runs directly in the mobile browser on your smart phone or other mobile device. Both the Apps and the Mobile Website allow you to search for marinas, book slips or moorings, access your account information, or Contact Us directly from your mobile device.



For Marinas & Dockmasters

Yes we do! Our comprehensive, cloud-based marina management software has the tools you need to manage and grow your marine business. Learn all about it here and contact us for a demo today!

That’s great! We would love to add your marina to our site. Please check out our dedicated marinas page to fill out the Contact Form and we will be in touch!

Yes! We currently have marina partners in 7 countries and we are always looking to add more in order to give our boaters more options! We would love to hear from you about your marina - please check out our dedicated marinas page to fill out the Contact Form and we will be in touch!

There is no sign-up fee for marinas to use Snag-A-Slip! You can list your marina and available slips for free on our website, and we will even promote you on social media and other channels. When a boater books a stay at your marina, we assess a nominal percentage based fee on the reservation amount.



Private Listings

Yes! You can learn all about how to list with Snag-A-Slip here. If you're ready to get started, you can create your account here.

You can provide a description, photos, amenities, maximum boat dimensions, rates, and available dates with your listing. Once it's approved by our team, it will appear in the Snag-A-Slip search results for your city or area for boaters looking to rent docks, slips, or moorings.

Listings marked as “Private Listing” are docks, slips, or moorings listed by your fellow boaters for rent on Snag-A-Slip. To book these listings, fill out the contact form on the individual listing page, and the owner will reach out to you.

Type in a city, state, or location of interest in our search bar and press Go! If there are listings where you are searching, they'll appear in the search results and will be marked as private listings. You can also explore where we have slips by using our Interactive Map, or by browsing our Regions tab at the top of this page! Once you find a location you like, you can contact the owner to book.

Snag-A-Slip currently doesn’t collect payment for private listings. It will be up to you and the owner to figure out terms of payment. We hope to offer this feature in the near future!

All of these policies are up to the individual owner. When you book with a private slip, it is the responsibility of both parties to clarify these and any other policies and procedures before the arrival date.

Snag-A-Slip is not able to assist with refunds for bookings with private listings, as we do not collect payment for these reservations. Any dispute regarding the stay must be resolved between the boater and the owner.

No, Snag-A-Slip does not offer insurance of any kind. We recommend that you obtain insurance for the vessel or listing involved in the agreement between listers and renters. Snag-A-Slip cannot be held liable for any issues or damages incurred due to or in relation to bookings made via Snag-A-Slip.



Reviews

To help our boaters get the most out of their Snag-A-Slip experience, we work with our partner, Waterway Guide, to display their reviews for our marina partners. We also send out our own surveys to boaters after their stays with Snag-A-Slip marina partners, and, if given permission, we display those reviews and share them with Waterway Guide. Snag-A-Slip account holders can also leave reviews through their accounts, and these reviews are displayed on our site and shared with Waterway Guide. Waterway Guide and Snag-A-Slip verify reviews before displaying them.

  • Waterway Guide Review
    — Waterway Guide Review
  • Verified Snag-A-Slip Stay
    — Verified Snag-A-Slip Stay

If you forgot to fill out our emailed survey after your stay, no problem! If you are an account holder, you can log in to your Snag-A-Slip account and leave a review in the “My Reviews” section for past trips. Your review will then be verified by a moderator and, if approved, will appear on Snag-A-Slip and Waterway Guide. If you are a guest user, you can leave your review with our partner, Waterway Guide. Make sure to note that you booked with Snag-A-Slip!

When you leave a review for a Snag-A-Slip stay, the following information will be displayed with your review: Your First Name, Vessel Name, Boat Type, Vessel LOA, Vessel Draft, as well as the date your review was submitted. We will not display or release your personal contact information.

Snag-A-Slip and Waterway Guide provide the opportunity for marinas to respond to any reviews displayed about their businesses. Before publishing content, our teams check for slander, profanity, validity, and that the details provided are relevant for boaters. Both the Snag-A-Slip customer service team and the Waterway Guide team of cruising editors are committed to providing this attention to detail.

When a review is submitted for your marina, either Snag-A-Slip or Waterway Guide will reach out to you, giving you the opportunity to respond. We encourage you to respond to all reviews and if you receive a negative review, you can explain your position. We will display your response.

At Snag-A-Slip, we love to hear about your boating experiences with our marina partners, and we value your contributions to our website. To make sure your review is published, please refrain from using profanity or vulgarity in your reviews. Please also make sure your reviews are relevant for other boaters — keep in mind that others will be reading your review to understand what a stay at that marina might be like. You can only submit one review per experience with a given marina partner. Be sure to provide enough information and detail in your review to help out your fellow boaters!

If you have a question for Snag-A-Slip about our moderation policies, you can Contact Us.

Snag-A-Slip reserves the right to remove a review or management response at any time for any reason. The opinions expressed in reviews are those of Snag-A-Slip members or Waterway Guide contributors, and not of Snag-A-Slip, LLC or Waterway Guide, LLC. Snag-A-Slip does not endorse any of the opinions expressed by reviewers or within management responses.



Miscellaneous

We would love to hear from you! While we are small, positions will open up as we continue to grow. If you are interested, please contact us at with a resume and cover letter, and we will take it from there!

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Still have a question? Drop us a line.