Anonymous on January 14th, 2023:

They guided me to a slip that was impossible to dock due to the current, which pushed me into another boat. Couldn’t communicate with the dock hands because they did not have radios. Finally put me on an outside slip which was fine and should have been the first option. I will say Rostom was very polite and tried to make a bad situation better.

A Note from the Marina:

We want to thank this boater for staying with us here in Miami and for taking the time to provide feedback. The Venetian Marina and Yacht Club staff pride themselves on providing a remarkable experience to our guest boaters. Regrettably, the current inside the marina basin is stronger than the current in the channel. With the stern thrusters not working properly on the vessel, as stated by the captain, the current drifted the vessel to hit another one while docking. Once confirmed with the captain on vessel size, marina staff noticed the guest had booked for a 50ft reservation, but the actual size of the vessel is 57ft. Vessel was relocated to a larger slip as a result. We do apologize for the inconvenience this has caused and we appreciate the feedback to our staff for trying to resolve and fix the issue. We hope to welcome this guest back for another visit in the future!

Nicolas on January 2nd, 2023:

Antony on December 23rd, 2022:

Venetian did the best they could under the circumstances. I was frustrated by not being able to raise them on the VHF or phone as we approached. Turns out they didn’t know where we should go either.

A Note from the Marina:

We want to thank this boater for staying with us here in Miami and for taking the time to provide feedback. The Venetian Marina and Yacht Club staff pride themselves on providing a remarkable experience to our guest boaters. Regrettably, it was a busy holiday, and we were overbooked. We sincerely apologize for this oversight and we hope to welcome this guest back for another visit in the future!

Gregg on September 26th, 2022:

They couldn't supply us a key to the gate so every time we wanted to get back into the marina we had to call someone.

A Note from the Marina:

We'd like to thank this boater for staying with Venetian Marina & Yacht Club and for taking the time to leave a review. Unfortunately, we had an issue with the gate and a locksmith was unavailable to address the issue during this boater's stay, resulting in a less than ideal entry/exit situation. We will reach out to this boater directly to address their concerns, and hope to welcome them back again in the future for a remarkable experience that all boaters deserve.

Andrew on August 28th, 2022:

CHRISTOPHER on August 3rd, 2022:

Carlos and his crew were amazing and very helpful with everything.

Jose on July 29th, 2022:

William on July 4th, 2022:

Great and helpful staff

Steve on June 30th, 2022:

What a great experience. The two gentlemen were so helpful and made us feel so welcome. When our plans include Miami we most certainly will dock at the Venetian again

Kirk on June 26th, 2022:

Guys did a great job, thanks

James on June 18th, 2022:

James on May 29th, 2022:

These guys were super accommodating and helpful. Above and beyond. Thank you Bruno and all!

Henry on May 19th, 2022:

David on May 16th, 2022:

Friendly staff. Professional and courteous.

Anonymous on April 28th, 2022:

The staff was very helpful and attentive. Well located to the city. My stay would have been better if the pump-out(s) had been operational. They have two, but neither was working.

Frank on April 25th, 2022:

James on March 31st, 2022:

Anonymous on March 29th, 2022:

Friendly and accommodating staff deserves 5 Stars. Venetian is a 70 year old run down marina. The slip offered a 62 foot boat at $8 per night (highest anywhere) was 40 feet long and offered two pilings and a 20 foot concrete finger pier to tie to. I refused and was offered space on a curved seawall exposed to all of Miami's weekend boat traffic. The staff cannibalized power for me from another boat which resulted in several stand offs with the other boat owner and staff. Snag A Slip sells unusable slip inventory at premium prices.

A Note from the Marina:

Thank you for your review and for staying with Venetian Marina & Yacht Club. We will be sure to pass your compliments on to our team. The rates at our marina are set by our management team, not by Snag-A-Slip. Market studies have shown that the rates charged at our marina are at or below the market with the rest of Miami, and are fair for our location and offerings. Our nightly rate is also inclusive of power charges. Our team did place this vessel into an appropriately sized slip, not a 40' slip as stated in the review. After the first slip was declined, we worked to move vessels around to accommodate FreeStyle on an alongside dock during a sold out week due to a nearby music festival. We appreciate this boater's feedback and hope to welcome them back in the future.

Winston on March 24th, 2022:

Your staff were so helpful, friendly and polite!

Anonymous on March 20th, 2022:

Too windy

Anonymous on February 2nd, 2022:

We arrived at the marina only to find the amenities offered didn’t match what we found. It could have been a terrible experience if it hadn’t been for dockhand Christian and General Manager Mark. They bent over backwards to provide for our needs. Thanks guys!!

Anonymous on January 24th, 2022:

Good location, friendly staff, few amenities.

Denis on January 19th, 2022:

Excellent service from Mark & whole team! Nice stay will be back!

Anonymous on January 13th, 2022:

Stff stayed after hours to help us get into slip. All services were as advertised. Will stay again when in Miami.

John on January 13th, 2022:

Great people easy access right in the heart of Miami!

Anonymous on January 3rd, 2022:

Terrible experience. The marina cancelled my reservation on my behalf before my arrival. 2 boats (captain) hit my boat because the current is so strong. Your joystick will not be enough! You have to know how to dock manually and fast. Noisy. I reserved 2 nights. I stay one night and left after the first one.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

Barry on January 1st, 2022:

German on December 19th, 2021:

Very nice marina and we felt safe. We'll be back!

Eric on December 12th, 2021:

The dockhands and dockmaster were extremely helpful and friendly. They were timely on all promises. I highly recommend this marina.

Suzanna on January 21st, 2020:

Great location, within 5 minute walk of a Publix, close to shopping and dining. Some noise from partiers on the dock, and occasional rocking from large boat wakes, but none of it too bad. Very competitive rate for the area!