Collin on October 17th, 2022:

Amazing place to stay. Staff was courteous, professional and waiting on the pier for our arrival. Looking forward to another visit.

Anonymous on September 30th, 2022:

The staff were very helpful and provided transportation, as available, up to the hotel pools via golf cart. It is a 10 minute walk along the path to the hotel. Being able to enjoy the pool, hot tub and spa amenities, was a plus. We brought our bikes so we were able to bike (20 minutes) into the town and enjoy lunch. We used our boat dingy to go to town in the evening to have dinner and also navigated the river over to suicide bridge restaurant for appetizers and drinks on Saturday. One of the downsides to our stay were the 100 plus pigeons/gulls on the pier in the morning. Looked liked something out of an Alfred Hitchcock movie. We had to rinse the pier off to avoid tracking their droppings on to the boat. We met some great people and enjoyed our weekend overall.

James on September 19th, 2022:

David on September 19th, 2022:

Marina was well cared for. Perry was attentive and quick to give us a helping hand. The resort is fantastic and beautiful.

Marci on September 18th, 2022:

Martin on September 18th, 2022:

David on September 12th, 2022:

The arrival is very easy in that they have flags to help captains easily identify the dock you will be docking at. The staff is knowledgeable and very friendly. Everything was clean and accessible and made for a great weekend with them.,

Anonymous on September 7th, 2022:

We had a great time. Only complaint would be that the ventilation in the bathrooms are not great.

Todd on September 6th, 2022:

Gary on September 6th, 2022:

We have been coming to River Marsh Marina over Labor Day for most of the last 15 years. It is becoming more difficult each year to justify the expense. We gave it a pass last year (real bad) due to COVID. This year, the marina was short staffed, the docks continue to deteriorate and the cost to stay keeps going up. While the staff was friendly and cheerful, there just weren't enough to provide timely service.

A Note from the Marina:

We'd like to thank this boater for their feedback and for staying with our marina. We are diligently working on replacing old, damaged boards, and upgrading the power service to the docks in the hopes to accommodate the modern boats that are visiting the resort. We appreciate your patience while we work to make these upgrades. As always, we want every boater's experience to be remarkable and hope to welcome this boater back to our marina in the future.

Brent on September 6th, 2022:

Anonymous on September 6th, 2022:

Helpful staff, excellent amenities

Brian on September 5th, 2022:

Anonymous on September 5th, 2022:

Awesome views. Good food. Everyone was helpful and pleasant

Keith on September 5th, 2022:

Gaye on September 4th, 2022:

Leo on September 3rd, 2022:

Leo on September 3rd, 2022:

Anonymous on September 3rd, 2022:

The staff was wonderful - Perry, Sara and the others. Docks need a little TLC. But the reason we only gave it three stars is because our only full day at the marina the large infinity pool was closed!

Mike on August 31st, 2022:

The RiverMarsh Marina is a great destination for transients, with decent bathhouse, fuel-dock, and ship-store. The docks/facilities provide a safe and friendly stay. BUT, the appeal of the Hyatt has declined every year we've stayed; no-longer a "resort" but the feel of Busch Gardens without the amusement. The large pool no-longer has roped-off section to give adults a reprieve from kids; we were constantly splashed and struck by kids no matter where we tried to relax. The main pool-area used to have roving workers who attended to every customer seated by the pool (like a resort); we didn't see a single Hyatt-worker who seemed to care about customers, like I was there for-them; if we wanted a drink or food by the pool, a sign directed us to use an APP and go pick it up ourselves (like McDonalds). The food/service at all Hyatt restaurants is barely cruise-ship quality, with no high-end restaurants / chefs. Might as well call this the Hyatt Johnson.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

Cheryl on August 25th, 2022:

Anonymous on August 25th, 2022:

Nice marina and great amenities at the Hyatt. The staff was very helpful and we took advantage of the golf cart to transport us to the golf course

Stephen on August 23rd, 2022:

Anonymous on August 22nd, 2022:

Stayed for two nights in the middle of the week. Required a 50 amp hook up and there were only 4 slips in the entire marina that could accommodate us. The docks are so old and rickety. They were power washing a few sections that seemed like a pointless task. The walk is long to the pool area and they rarely answer the phone when you call for a ride. And they leave at 5 so forget about getting dock cart service after that time. Amenities are few. I remembered when this marina first opened and it is a shame that ithas not kept up with the times.

A Note from the Marina:

Thank you for taking the time to give us feedback on your visit to the marina. We apologize for your inconvenience. We hear you and are working hard to make the necessary upgrades, “to keep up with the times”. As always, we strive to make your visit a remarkable experience and hope to welcome you back

Colin on August 22nd, 2022:

Anonymous on August 21st, 2022:

Unfortunately, from the moment I initiated radio contact (or tried) on every channel stated in the email confirmation, the service was virtually non-existent. Luckily, the gentleman on loan from another marina was exceptional at doing the best he could with the resources he had. This is one of, if not the, most expensive slip fees I paid but the service was the worst. No welcome to Cambridge, no maps and the list goes on. Were it not for the amenities at the Hyatt, we would not consider returning. Hope they can figure it out.

A Note from the Marina:

Thank you for taking the time to give us feedback on your visit to the marina. We apologize for your inconvenience. We hear you and are working hard to make the necessary upgrades, “to keep up with the times”. As always, we strive to make your visit a remarkable experience and hope to welcome you back

Anonymous on August 17th, 2022:

I’m giving it five stars because we really did enjoy our stay. However, we had requested the floating dock & when we arrived, we were told they’ve been having electrical issues on the floating dock. No one called or emailed us letting us know ahead of time or when we made the reservation 2 days prior, or when they called the next day to confirm our reservation.

Charles on August 15th, 2022:

Andre on August 14th, 2022:

This marina is dramatically overpriced. I have come to this marina for over 15 years, but it was typically $2.50 - $2.75 per foot with 3rd night free. Now it is $4 and $5 on weekends and it isn't worth it. The dock boards are as ragged as you will find anywhere and there are no amenities other than the pool. For the pool, plan to walk 0.5 miles to get to the pool. Otherwise, it is a nice setting on the choptank but the marina has no protection from boats going by on the choptank so it tends to be choppy inside the marina. At $2.50 per foot, I came every year due to the nice setting and the pool. At $4-$5 per foot, this will be my last visit. So long River Marsh Marina.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

Anonymous on August 9th, 2022:

Our stay was great. A little disappointed about the increased cost structure. There were only about 15 boats in the entire marina. I believe that if you lower the cost, you will be able to increase your profits by increasing the number of transients.

Richard on August 8th, 2022:

The marina was great. The only reason I didn’t give a 5 is that the golf shop employees could have been little friendlier.

Anonymous on August 8th, 2022:

Fun weekend!

Kirk on August 7th, 2022:

Two recommendations: 1. A fresh cup of hot coffee in the a.m. would sure be welcomed by the boaters. 2. There needs to be a few doggy bag dispensers at the Marina. (I made this same suggestion last year)!

Anonymous on August 1st, 2022:

These docks are getting old and only 50amp service is available at a few slips. The resort I attached to the slips is very nice but, like a lot of hotels and restaurants, very understaffed. 

A Note from the Marina:

We'd like to thank this boater for their feedback and for staying with our marina. We are diligently working on replacing old, damaged boards, and upgrading the power service to the docks in the hopes to accommodate the modern boats that are visiting the resort. We appreciate your patience while we work to make these upgrades. As always, we want every boater's experience to be remarkable and hope to welcome this boater back to our marina in the future.

Larry on July 30th, 2022:

Great facility and staff. Docks are far from Hyatt.

Bob on July 29th, 2022:

Great marina with an excellent staff. The amenities are great, grounds very well taken care of. Has a resort feel

Hasan on July 29th, 2022:

Gabriel on July 28th, 2022:

Thank you for the time - we enjoyed the Hotel, the Marina is getting better. Sarah was super, she gave us several rides in the golf carts. We found the cost higher than last year, but we understand the need to upgrade and repair. The store needs to stay open later, plus we need to have access to charcoal so we can use the grills, ice machine, some of the basics. I think it would be helpful to have bigger numbers for the slips and how to enter....safety is the best position. See you next time, Oasis Marinas is o.k. - pricey!!! Thank you.

Robert on July 25th, 2022:

Have been visiting for 15 years. Staff at Marina very helpful / courteous. No power at floating docks, fixed docks need attention and replacement. Restrooms need updating. Bar and restaurant only open from noon to five??  The experience of the stay at the Hyatt has diminished and the rates have increased.  

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

Audrey on July 25th, 2022:

the docks need update. please get power to floating docks. the dock and marina staff were a perfect 10!

Jeff on July 25th, 2022:

Great experience. Everyone was very helpful

Seth on July 25th, 2022:

Anonymous on July 18th, 2022:

Great family destination for children and grandchildren. Beyond the pools, the food and beverages we very good. we were able to enjoy the seafood buffet for Sunday evening which was wonderful. Sarah and Denise and their team at the marina were terrific

Ron on July 18th, 2022:

We had a wonderful weekend at the Hyatt. The staff at the Marina couldn't have been more patient, pleasant and accommodating. The facility was clean, easy in and out on the slips. The resort had wonderful activities, swimming pools and decent food, drinks. We will be back. Thanks again!

Anonymous on July 17th, 2022:

Called 2 times and was told all services were back to pre- covid conditions That was incorrect There was no service at the pool, no seating at the barbecue pits

A Note from the Marina:

Thank you for staying with our marina and for providing feedback. We are sorry that you had an unpleasant experience. We have passed your concerns to the appropriate team with the hotel. We look forward to seeing you again in the future.

Anonymous on July 17th, 2022:

The marina continues to decline in upkeep and overall status. The docks are in dire need of repair, the power towers continue to remain problematic as they have been for several years. No one seems to care. The staff were great, but if the infrastructure is terrible, no one will come! This is a HYATT resort and the marina needs to step up their game to match the Hyatt reputation for resorts! There are MANY other choices for marinas on the Bay and we won't be coming back.

A Note from the Marina:

We'd like to thank this boater for staying with us and for providing feedback. We have noted your concerns and are actively working with the Hyatt to correct these issues. However, it will take time. As always, we want your experience to be remarkable and hope to welcome you back for an improved experience in the future.

Robert on July 16th, 2022:

Helpful and friendly staff, though inexperienced because some were recently hired. Pretty location. Twin 30 to 50 amp splitter didn’t work because both receptacles were on the same phase. Had to use both sides of a pedestal. Worked fine since there were plenty of empty slips. It’s a long walk to the resort. The bath facilities are dated. Everything was ok, but for $4.00 per foot per night plus electric, I expect nicer.

A Note from the Marina:

We'd like to thank this boater for staying with our marina and for taking the time to provide feedback. We're glad they love our marina's location, and we are happy they picked us for their stay. The average dock rate in the area is is $2-$3/ft , and our $4f/t rate includes the resort fees and amenities received when docking with us at this marina. We hear this boaters concerns and are making every effort to correct the power issues on the dock. It will take some time to have all of the docks updated. We hope to welcome this boater back for an improved experience in the future.

Milford on July 15th, 2022:

Joanne on July 11th, 2022:

Ron on July 9th, 2022:

Steve on July 9th, 2022:

Dave on July 8th, 2022:

Piers need a lot of maintenance. Staff was helpful. Lower your rates and you may attract more repeat visitors.

Randy on July 6th, 2022:

The facilities and dock crew were great. The only complaint was the electricity at the dock. Boats require 230 volt service but your docks only have 208 volt service. This difference causes the marine air conditioners to stop for low AC voltage (built in protection in the units). Ourselves and the 3 other boats on the pier all had the same issues.

A Note from the Marina:

Thank you for providing feedback and for staying with us at the Hyatt Regency Chesapeake Bay River Marsh Marina. We apologize for the insufficient power to your boat during your visit. We are aware and working very hard to correct the situation. As always, we want our guests to have a remarkable experience and hope to welcome you back in the future.

Anonymous on July 6th, 2022:

Amenities and staff and dock hands were wonderful!

Stacey on July 5th, 2022:

Marina staff was helpful and friendly. Bathrooms were clean. Service at Hyatt hotel portion was a one-star. Since we paid a $30 resort fee in our marina reservation, it has to be accounted in marina review.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

stephen on July 5th, 2022:

Staff was exceptional. Always ready to help. Facilities were beautiful. Enjoyed the pool and restaurant.

Anonymous on June 30th, 2022:

River Marsh Marina is in a beautiful location on the Choptank and all the amenities of the Hyatt Chesapeake are available for Marina guests. The Marina staff are helpful and friendly. We really enjoyed our stay. There are a couple of areas that might be considered for improvement. Overall the Resort and Marina could do with a refresh/maintenance - shabby chairs in Waters Edge Grill; Marina shower rooms were quite smelly - mold, mildew? Also in a few of the Marina showers - the cold water didn't work - so shower was dangerously hot and could not be cooled. Marina docking was pretty beat up;

Paul on June 27th, 2022:

The power provide was two 50amp connection, but each only provided 195 to 200v rather than 230 to 240v.

Chris on June 27th, 2022:

James on June 26th, 2022:

Our stay this weekend was fantastic! The Marina personnel were very helpful upon arrival. Facilities were clean. Access to amenities at the Hyatt were a nice bonus!

Dave on June 23rd, 2022:

Anonymous on June 19th, 2022:

Great staff, helpful and friendly.

Anonymous on June 12th, 2022:

Awesome time at this marina. The staff were all very helpful and the amenities were great.

Anonymous on June 8th, 2022:

I suspect the Oasis relationship will start helping, but in the meantime, the marina is struggling. First, this is the marina on the Bay that does not monitor channel 16. Why? Upon arrival, we were left "holding" in the basin for nearly 30mins (not easy in a larger boat). Once given the ok to approach, we had to fight for placement by the boat we were traveling with (despite both of us mentioning it on reservations), then had to move the boat three times to get power squared away. These kinds of experiences, coupled with docks clearly in rough shape, make it difficult to justify continuing to pay resort rates for this marina.

A Note from the Marina:

We would like to thank this boater for staying with our marina and taking the time to provide feedback. As always, we want our boaters to have a pleasant experience. We apologize for the inconvenience in not reaching us on the VHF radios. The River Marsh Marina monitors 16 & 9. We will then instruct our boaters to change to 72 to talk freely. We have found that all boaters entering/visiting the marina must wait to call on the VHF radio until passing under the Rt 50 bridge, as the bridge causes an interference. We hope to welcome this boater back for an improved experience in the future.

Anonymous on June 7th, 2022:

The staff was excellent. Willing to help in anyway. The marina needs some maintenance attention but so does the complete facility. We enjoyed being there.

David on June 6th, 2022:

We brought our 18mo. old granddaughter and asked the marina store if they had swim diapers. They didn't but they went out the next morning and bought some and gave them to us. She ended up having a great time at the resort's multiple pools. Dock attendants were super helpful and nice, as well. This was at least our third visit to River Marsh and the Hyatt and we've enjoyed it each time.

Anonymous on June 6th, 2022:

Excellent accommodations. Nice clean showers. Dock hands very helpful.

James on June 6th, 2022:

Tim on June 5th, 2022:

The staff at the marina is great and will help at all times. The docks are a little dated and the floating docks get very wet during heavy winds.

Laura on June 5th, 2022:

Fantastic stay at the Hyatt for this weekend. The staff at the marina were so helpful- Sara the marina manager was accommodating to our needs and made sure we had everything we needed. The dock hands were fantastic too in helping get us secured on the dock. Denise gave us rides to the pool/ restaurant if needed. Can’t wait to come back!

Anonymous on May 31st, 2022:

The marina needs some maintenance to ensure customer safety. The piers need board replacement and proper nailing to secure them. The piers are very dark at night as the dock pedestal lights are burned out or otherwise not functioning. The water pressure was very low. WiFi worked intermittently. Third party booking for slip assignment is not efficient and does not take request for specific needs. The marina was fairly empty and boats were assigned to slips that made no sense. We have been repeat customers to the marina for twenty years and having a third party booking agent (Snag A Slip) does not build a customer relationship and does not provide a friendly service that a customer appreciates and expects.

A Note from the Marina:

We were sorry to read this boater was disappointed with their experience on site, but we appreciate that they took time to provide feedback. We encourage all boaters to add any slip requests or group names into their Notes during checkout on Snag-A-Slip, so our team can work in advance to place boaters in their desired locations. This boater did not provide a special request in their notes. We appreciate this review and the opportunity to improve our service, and hope to welcome this boater back in the future!

Elizabeth on May 28th, 2022:

The marina staff was very nice and this is not about them but about the amenities. We had to relocate during our slip since the power went out at the tower we were on (we were told we would get a refund for that night but I have not seen it go through). We also read in the materials they provided that they had a place to deposit oil so we did an oil change while at the marina. When we inquired about the deposing of the oil, we were told it was not available. We were also given a room code to use at the hotel that never worked. Everyone was very nice and helpful but for the price you are paying, you expect it to be perfect!

A Note from the Marina:

Thank you for staying at our marina and taking the time to provide us feedback. We hear your concerns and apologize for any inconvenience during your stay. We did issue a refund for the one-night stay including power. We hope we have the opportunity improve your experience in the future.

Meg on May 25th, 2022:

Tom on October 11th, 2021:

Gregory on October 4th, 2021:

Steve on September 30th, 2021:

Need more power pedestals on floating dock. Also think would have preferred floating dock close to pool vs 1/2 mile walk. Loved Gilligan's showers....missing professor?

Terry on September 25th, 2021:

Anonymous on September 16th, 2021:

This was our third stay in as many years. The marina is more run down than in past years and the staff is a mixed bag. The resort is still a great part of the visit with golf and spa. New management company will hopefully bring this back to top form

A Note from the Marina:

Thank you for your feedback. We are working on improvements to our marina. We hope to welcome you back for an improved experience in the future.

Reese on September 12th, 2021:

Anonymous on September 7th, 2021:

Dock hand was unhelpful and unskilled- ended up doing everything ourselves. Shore power did not work on our slip and had to connect to slip next to us. Having been a long time customer at the Hyatt since it opened but not having been back to the marina for 5 years I was disappointed to see how poor the conditions were not only at the dock but also at the resort. Even the lone restaurant at the marina was closed up and we could never find staff at the ship store to check us in for purchases let alone assist with anything. All in all a sad disappointment- go to St Michael’s Harbour Inn and Marina if you want good service and nice amenities.

A Note from the Marina:

Thank you for your feedback. We hear your concerns and we apologize for your on site experience. We are working on improvements to our marina. We hope to welcome you back for an improved experience in the future.

Michael on September 7th, 2021:

Each of our stays this year at River Marsh marina have been great. The docks have been well maintained, staff helpful when docking, and the bathrooms and showers clean. It's one of our favorite destinations!

Kevin on September 7th, 2021:

Anonymous on September 7th, 2021:

Short handed. Docks need to be updated.

Holly on September 7th, 2021:

Anonymous on September 7th, 2021:

We have been to this marina numerous times over the last fifteen years. It is starting to show its age. Maintenance appears to be lagging some. Marina was also understaffed.

A Note from the Marina:

Thank you for your feedback. We hear your concerns and we apologize for your on site experience. We are working on improvements to our marina. We hope to welcome you back for an improved experience in the future.

Ade on September 6th, 2021:

Robin on September 6th, 2021:

Seems like this marina is in transition. Most dock hands were inexperienced & not much help. Our slip assignment was nice & the annual slip holders we were next to were very friendly. Most restaurants were closed for eat-in dining due to staff shortages but we came prepared with our own meals. They are doing take-out & the large dining room is open. The pool areas are really pretty although a hike from the slips. All of the transient boats were friendly to talk to which made it a nice experience. We had a good time chillin on our boat, gazing at the beautiful scenery & watching the dogs go by. My hubby will bring his clubs next time & we'll bring our own transportation to check out the town.

Anonymous on August 23rd, 2021:

A little pricy and really far from downtown.

Kim on August 23rd, 2021:

The venue is very pretty, but it is obvious it has lacked attention. The docs are very old and splintering. When we arrived, we were given no information on the property or direction as to where the facilities for the marina were. The staff, though limited, was very helpful when called upon. The marina facilities appear to need updating. The ship store is very limited in what they have and the bathroom sinks are rusting. The Hyatt itself is very beautiful, but very dirty. The steps to the water slide were covered in green algae, the property was not well maintained (leaves, pine needles, trash all about). The hotel lobby and restaurant were very dirty. I would come again, but hope these items are read and addressed. It was sad to see so little slips being used in the Marina. I will say even thought he hotel was very dirty, the staff was very nice.

A Note from the Marina:

Thank you for choosing the River Marsh Marina at the Hyatt. It was great to hear that the staff was very friendly and helpful. We apologize that the marina’s condition fell short of your expectation. We recognize the fact that a lot of deck boards need to be replaced. We have been working diligently and it is a constant effort to replace the dock boards. Thank you for your comments. You have been heard and we look forward to seeing you in the future.

Anonymous on August 19th, 2021:

Great location!

Mike on August 15th, 2021:

We were met by the dock hand Sydney. She really took the time to make sure we were tied up properly and even made several trips in the golf cart transporting my family and our bags to the Hyatt. The marina was great and easy to get to. Everyone was very helpful and nice.

Richard on August 12th, 2021:

Frank on August 9th, 2021:

Hello, Cindy, Jack and Neil saved the day. I requested the floating concrete Tee. My wife has problems with getting on and off the boat because she has hip problems. Upon arrival I was told the TEE is reserved for [Name Redacted for Privacy] since he is a good friend of the General Manager. Now I truly like [Name Redacted for Privacy], but not as much as my wife. Cindy, Jack and Neil helped get us moved over to the tee on the second night and even supplied and extra 50' of 50 amp cord to make it work. In the dining room Sara was great. So 5 stars to Cindy, Jack, Neil and Sara and 1 star to the General Manager.

A Note from the Marina:

Snag-A-Slip redacted a hotel guest name from the review for privacy. Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

Brittany on August 2nd, 2021:

Fred on August 1st, 2021:

The Hyatt must come up with a method to transport older folks to/from marina to pool/dining area. The round trip walking...the only way...is at least a mile. Horrible after a late dinner in the hotel. Food is average, average to below average wait staff, no wait staff at pool. Certainly not at all worth the price of admission. Won't repeat this adventure until Hyatt can provide quality service. Should have rated the several days "Terrible."

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review

Anonymous on July 26th, 2021:

Docks are fair at best. Very old and several loose boards. Pool is an extremely long walk. If you plan to visit the pool, you better take everything you need. We were able to flag down a golf cart once. We had a party of 5 boats, and only 1 time was anyone able to flag down a golf cart. And don't bother contacting the office to assist. We did and were told by the office to go flag someone down when they came by. I think there is only 1 golf cart. Interior restrooms by the pool had 2" of standing water. This was my first visit, and probably my last.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review

Rene on July 25th, 2021:

The marina facilities and staff were top notch. They were quite the contrast to the recreational facilities at the Hyatt itself. The pool areas, indoor and outdoor, were full of litter. When I cleaned off a table for my family to use, there as no where to put the trash. The two different bins I found were completely full. I did not see Hyatt staff cleaning up during a multiple hour stay in the pool area except for the lifeguards picking up towels at closing time. I hope the situation at the pools is an anomaly, because it’s a great place to stop with the kids. I would have rated it a five otherwise. The marina and crew were outstanding!

Jeannine on July 25th, 2021:

Anonymous on July 20th, 2021:

We love staying at the Hyatt Regency Chesapeake Bay River Marsh Marina! Everyone in the marina office is so nice and helpful. The bathrooms are clean and there are plenty of showers and towels provided. And then we get all the hotel amenities included - can't beat that! One recommendation - bring a bike if you like to ride. It's nice to ride to and from the hotel and also the grounds are beautiful to just ride around. I highly recommend this marina!

Jeffrey on July 14th, 2021:

Very clean facility. The Staff was excellent and very friendly. Hyatt was also very clean and the staff was very accommodating.

Anonymous on July 13th, 2021:

Nice location, access to pool and amenities were nice although the access to food and restaurants was very limited. Overall, very pricey for such a long drive. Many more cost-conscious locations with amenities that are equal to or better, with access to restaurants as well.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review

Earl on July 9th, 2021:

Restrooms were very dirty and not well stocked. Wi-fi is to weak, unable to connect and stream shows.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review

Anonymous on July 6th, 2021:

Walking distance to Hyatt is the reason to stay here. Rate way too high for low end marina. Docks in terrible shape, bathrooms shower are decent enough. Store largely empty. New ownership working to figure things out.

Bob on July 5th, 2021:

Gary on July 5th, 2021:

Anonymous on July 4th, 2021:

Very helpful staff. Excellent facilities.

Anonymous on July 2nd, 2021:

Some age on the marina itself. Great shower facilities w/towels, sometimes challenging to get a golf cart ride over to the resort as it was 95 degrees when we stayed and a walk was very hot!!!

Paul on June 25th, 2021:

I booked directly with the Marina but when I arrived, my reservation had been lost. The marina was good about getting everything straight, but my wife and children ended up having to carry all their bags the 1/4 mile to the hotel. Disorganized outfit.

A Note from the Marina:

Thank you for the candid feedback. We sincerely apologize for the miscommunication on our end. We have since identified an error in our own internal communication processes and are working to remedy. We also apologize for our team not being able to shuttle your family to the main hotel. Our intention is to provide a remarkable experience from beginning to end of your stay, and in this case we did not deliver. We hope to welcome you back for another visit so we can provide the service that all boaters expect and deserve.

Clark on May 12th, 2021:

Anonymous on September 27th, 2020:

Dockhand was very helpful, flexible, and attentive upon arrival. The marina can be a bit rough when the wind is up from the North - as it was when we were there. The concrete breakwaters help, but it's a large, open basin that has plenty of room for the waves to build up.

Anonymous on September 13th, 2020:

Nice marina and staff very helpful.

Barb on August 31st, 2020:

Raymon on August 23rd, 2020:

Karl on July 26th, 2020:

Marina staff was very accommodating. Professional and provided service beyond expectations.

Robert on July 13th, 2020:

Great staff attention. Access to Hyatt amenities was a great plus - pool/golf.

Andrew on June 30th, 2020: