Tom on October 11th, 2021:

Gregory on October 4th, 2021:

Steve on September 30th, 2021:

Need more power pedestals on floating dock. Also think would have preferred floating dock close to pool vs 1/2 mile walk. Loved Gilligan's showers....missing professor?

Terry on September 25th, 2021:

Anonymous on September 16th, 2021:

This was our third stay in as many years. The marina is more run down than in past years and the staff is a mixed bag. The resort is still a great part of the visit with golf and spa. New management company will hopefully bring this back to top form

A Note from the Marina:

Thank you for your feedback. We are working on improvements to our marina. We hope to welcome you back for an improved experience in the future.

Reese on September 12th, 2021:

Anonymous on September 7th, 2021:

Dock hand was unhelpful and unskilled- ended up doing everything ourselves. Shore power did not work on our slip and had to connect to slip next to us. Having been a long time customer at the Hyatt since it opened but not having been back to the marina for 5 years I was disappointed to see how poor the conditions were not only at the dock but also at the resort. Even the lone restaurant at the marina was closed up and we could never find staff at the ship store to check us in for purchases let alone assist with anything. All in all a sad disappointment- go to St Michael’s Harbour Inn and Marina if you want good service and nice amenities.

A Note from the Marina:

Thank you for your feedback. We hear your concerns and we apologize for your on site experience. We are working on improvements to our marina. We hope to welcome you back for an improved experience in the future.

Michael on September 7th, 2021:

Each of our stays this year at River Marsh marina have been great. The docks have been well maintained, staff helpful when docking, and the bathrooms and showers clean. It's one of our favorite destinations!

Kevin on September 7th, 2021:

Anonymous on September 7th, 2021:

Short handed. Docks need to be updated.

Holly on September 7th, 2021:

Anonymous on September 7th, 2021:

We have been to this marina numerous times over the last fifteen years. It is starting to show its age. Maintenance appears to be lagging some. Marina was also understaffed.

A Note from the Marina:

Thank you for your feedback. We hear your concerns and we apologize for your on site experience. We are working on improvements to our marina. We hope to welcome you back for an improved experience in the future.

Ade on September 6th, 2021:

Robin on September 6th, 2021:

Seems like this marina is in transition. Most dock hands were inexperienced & not much help. Our slip assignment was nice & the annual slip holders we were next to were very friendly. Most restaurants were closed for eat-in dining due to staff shortages but we came prepared with our own meals. They are doing take-out & the large dining room is open. The pool areas are really pretty although a hike from the slips. All of the transient boats were friendly to talk to which made it a nice experience. We had a good time chillin on our boat, gazing at the beautiful scenery & watching the dogs go by. My hubby will bring his clubs next time & we'll bring our own transportation to check out the town.

Anonymous on August 23rd, 2021:

A little pricy and really far from downtown.

Kim on August 23rd, 2021:

The venue is very pretty, but it is obvious it has lacked attention. The docs are very old and splintering. When we arrived, we were given no information on the property or direction as to where the facilities for the marina were. The staff, though limited, was very helpful when called upon. The marina facilities appear to need updating. The ship store is very limited in what they have and the bathroom sinks are rusting. The Hyatt itself is very beautiful, but very dirty. The steps to the water slide were covered in green algae, the property was not well maintained (leaves, pine needles, trash all about). The hotel lobby and restaurant were very dirty. I would come again, but hope these items are read and addressed. It was sad to see so little slips being used in the Marina. I will say even thought he hotel was very dirty, the staff was very nice.

A Note from the Marina:

Thank you for choosing the River Marsh Marina at the Hyatt. It was great to hear that the staff was very friendly and helpful. We apologize that the marina’s condition fell short of your expectation. We recognize the fact that a lot of deck boards need to be replaced. We have been working diligently and it is a constant effort to replace the dock boards. Thank you for your comments. You have been heard and we look forward to seeing you in the future.

Anonymous on August 19th, 2021:

Great location!

Mike on August 15th, 2021:

We were met by the dock hand Sydney. She really took the time to make sure we were tied up properly and even made several trips in the golf cart transporting my family and our bags to the Hyatt. The marina was great and easy to get to. Everyone was very helpful and nice.

Richard on August 12th, 2021:

Frank on August 9th, 2021:

Hello, Cindy, Jack and Neil saved the day. I requested the floating concrete Tee. My wife has problems with getting on and off the boat because she has hip problems. Upon arrival I was told the TEE is reserved for [Name Redacted for Privacy] since he is a good friend of the General Manager. Now I truly like Cal, but not as much as my wife. Cindy, Jack and Neil helped get us moved over to the tee on the second night and even supplied and extra 50' of 50 amp cord to make it work. In the dining room Sara was great. So 5 stars to Cindy, Jack, Neil and Sara and 1 star to the General Manager.

A Note from the Marina:

Snag-A-Slip redacted a hotel guest name from the review for privacy. Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review.

Brittany on August 2nd, 2021:

Fred on August 1st, 2021:

The Hyatt must come up with a method to transport older folks to/from marina to pool/dining area. The round trip walking...the only way...is at least a mile. Horrible after a late dinner in the hotel. Food is average, average to below average wait staff, no wait staff at pool. Certainly not at all worth the price of admission. Won't repeat this adventure until Hyatt can provide quality service. Should have rated the several days "Terrible."

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review

Anonymous on July 26th, 2021:

Docks are fair at best. Very old and several loose boards. Pool is an extremely long walk. If you plan to visit the pool, you better take everything you need. We were able to flag down a golf cart once. We had a party of 5 boats, and only 1 time was anyone able to flag down a golf cart. And don't bother contacting the office to assist. We did and were told by the office to go flag someone down when they came by. I think there is only 1 golf cart. Interior restrooms by the pool had 2" of standing water. This was my first visit, and probably my last.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review

Rene on July 25th, 2021:

The marina facilities and staff were top notch. They were quite the contrast to the recreational facilities at the Hyatt itself. The pool areas, indoor and outdoor, were full of litter. When I cleaned off a table for my family to use, there as no where to put the trash. The two different bins I found were completely full. I did not see Hyatt staff cleaning up during a multiple hour stay in the pool area except for the lifeguards picking up towels at closing time. I hope the situation at the pools is an anomaly, because it’s a great place to stop with the kids. I would have rated it a five otherwise. The marina and crew were outstanding!

Jeannine on July 25th, 2021:

Anonymous on July 20th, 2021:

We love staying at the Hyatt Regency Chesapeake Bay River Marsh Marina! Everyone in the marina office is so nice and helpful. The bathrooms are clean and there are plenty of showers and towels provided. And then we get all the hotel amenities included - can't beat that! One recommendation - bring a bike if you like to ride. It's nice to ride to and from the hotel and also the grounds are beautiful to just ride around. I highly recommend this marina!

Jeffrey on July 14th, 2021:

Very clean facility. The Staff was excellent and very friendly. Hyatt was also very clean and the staff was very accommodating.

Anonymous on July 13th, 2021:

Nice location, access to pool and amenities were nice although the access to food and restaurants was very limited. Overall, very pricey for such a long drive. Many more cost-conscious locations with amenities that are equal to or better, with access to restaurants as well.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review

Earl on July 9th, 2021:

Restrooms were very dirty and not well stocked. Wi-fi is to weak, unable to connect and stream shows.

A Note from the Marina:

Snag-A-Slip reached out to the marina manager for further comment but did not hear back regarding this review

Anonymous on July 6th, 2021:

Walking distance to Hyatt is the reason to stay here. Rate way too high for low end marina. Docks in terrible shape, bathrooms shower are decent enough. Store largely empty. New ownership working to figure things out.

Bob on July 5th, 2021:

Gary on July 5th, 2021:

Anonymous on July 4th, 2021:

Very helpful staff. Excellent facilities.

Anonymous on July 2nd, 2021:

Some age on the marina itself. Great shower facilities w/towels, sometimes challenging to get a golf cart ride over to the resort as it was 95 degrees when we stayed and a walk was very hot!!!

Paul on June 25th, 2021:

I booked directly with the Marina but when I arrived, my reservation had been lost. The marina was good about getting everything straight, but my wife and children ended up having to carry all their bags the 1/4 mile to the hotel. Disorganized outfit.

A Note from the Marina:

Thank you for the candid feedback. We sincerely apologize for the miscommunication on our end. We have since identified an error in our own internal communication processes and are working to remedy. We also apologize for our team not being able to shuttle your family to the main hotel. Our intention is to provide a remarkable experience from beginning to end of your stay, and in this case we did not deliver. We hope to welcome you back for another visit so we can provide the service that all boaters expect and deserve.

Clark on May 12th, 2021:

Anonymous on September 27th, 2020:

Dockhand was very helpful, flexible, and attentive upon arrival. The marina can be a bit rough when the wind is up from the North - as it was when we were there. The concrete breakwaters help, but it's a large, open basin that has plenty of room for the waves to build up.

Anonymous on September 13th, 2020:

Nice marina and staff very helpful.

Barb on August 31st, 2020:

Raymon on August 23rd, 2020:

Karl on July 26th, 2020:

Marina staff was very accommodating. Professional and provided service beyond expectations.

Robert on July 13th, 2020:

Great staff attention. Access to Hyatt amenities was a great plus - pool/golf.

Andrew on June 30th, 2020: